OUR GUIDING PRINCIPLES

At The Cycle Life Bike Shop

We are strongly committed to providing you with the best product and service; and we do that by:

We place ourselves in the place of the customer - i.e. What would we want? We would want convenience, quality products, value for money, decent shipping, secure transactions and a fair refund policy. These are the cornerstones of any quality online business (or any business for that matter) operating today! We beleive this business fact should not be negotiable!

We will conduct our business in a fair, transparent and honest manner.

Providing products that are quality, safe to use and fit for purpose.

A no-fuss, no-reason 30 day Refund Policy on any product provided it is undamaged and in its original packaging. 

An additional 100 day no-questions-asked MONEY BACK GUARANTEE on all products except our small range of e-bikes and scooters.   

Use of reliable and trustworthy shipping companies that will deliver your   product with a minimum of fuss and in a reasonable length of time (please note that shipping times can vary). 

Shipping Insurance and Tracking can be arranged. 

We are keen cyclists ourselves so we do our best to source products that will be of most benefit to you as a fellow rider. 

Your transactional and personal data is kept secure and private as we use the latest SSL Encryption technology.

We are backed by one of the premier online shopping platforms in the world.